Shipping Policy
Last Updated: August 20, 2025
Our shipping policy is valid for customers from the United States.
Thanks for ordering from Rachel! As soon as your order is placed, you'll receive a confirmation email. This means we've successfully received your order and authorized the payment. Once your package has been shipped, you’ll receive a Track & Trace code to follow your delivery.
Processing time
- Order cut-off time: 11PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will begin processing on the next business day.
- Expected processing time: Orders are processed within 1-3 business days (Monday to Friday).
Expected delivery time
- Transit time: Orders typically arrive within 5-8 business days (Monday through Friday) after processing, depending on the destination.
- Expected total delivery time: The total delivery time, including both processing and shipping, is estimated at 6–11 business days (Monday to Friday).
Shipping Costs
Free Shipping: We offer free shipping on all orders.
Shipping providers
For all shipments, we work primarily with USPS and UPS.
Order tracking
Once your order has shipped, you will receive an email with tracking information. You can track your order through our website.
Order changes and cancellations
If you need to change or cancel an order, please contact our customer service as soon as possible. Please note that changes or cancellations are only possible before the order has been shipped. If your order has already been dispatched, you can return the items in accordance with our return policy. Please contact our customer service team at info@rachel-newyork.com
Lost or Misdelivered Orders
If your order shows as delivered but hasn’t arrived, please take the following steps:
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Confirm the shipping address on your order was correct
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Check your mailbox, entrance areas, or safe drop zones
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Ask household members or neighbors
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Please contact the logistics service provider responsible for delivering your order.
If your package is confirmed lost after courier investigation, we’ll resend the order or issue a refund, depending on your preference.
What to Do for Damaged Deliveries
If your order arrives visibly damaged:
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Contact us within 48 hours
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Provide your order number and photos showing the damage
We’ll quickly assess the situation and arrange a resolution.
We take full responsibility for products damaged in transit when reported within the required timeframe.
Shipping Delays
While most orders arrive on time, delays may occur due to high courier volumes, weather events, or other unforeseen circumstances. If your package hasn’t arrived after 11 business days, please reach out to our support team so we can investigate and assist you.
Updates to This Policy
- We may update our shipping policy to reflect operational changes.
- Please check our website regularly for the latest information.
Returns
Return and Refund Policy: For detailed return instructions, please refer to our Return and Refund Policy.