FAQ

What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.

Once we have received your return, please allow up to 5 days for the refund to be processed and credited back to your account.

How can I return an item?
To initiate a return, please contact our customer service by email at info@rachel-newyork.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.

What are your delivery costs?
We offer free delivery on all orders across the US.

Do you ship internationally?
Currently, we deliver only in the US.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package.

What payment methods do you accept?
We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, Maestro
• Mobile payments: Apple Pay, Google Pay, Shop Pay